Announcements

Shipping updates in light of COVID-19

By March 26, 2020 No Comments

Shipping updates in light of COVID-19

Last updated on: March 23, 2020.

 

In view of the COVID-19 situation, we’d like to assure you that we’re working hard to minimize service disruptions, and we are still fulfilling orders in most countries and territories. 

Our delivery partners are also taking additional precautions, particularly in cities, regions and countries that have been locked down, and are keeping with the guidelines of local authorities. In order to ensure the safety of all parties and minimize contact, no signature will be required upon delivery, and your delivery courier will only ask for verbal confirmation.

The situation is dynamic and constantly evolving, but we’re closely monitoring it. For the latest updates on the shipping of in-stock items to your country, please refer below:

 

North America

Destination Status Remarks
United States Business as usual
Canada Business as usual

 

Europe

Destination Status Remarks
  • Belgium
  • Croatia
  • Denmark
  • Finland
  • Gibraltar
  • Guernsey
  • Ireland
  • Jersey
  • Liechtenstein
  • Luxembourg
  • Monaco
  • Netherlands
  • Poland
  • Romania
  • San Marino
  • Slovakia
Business as usual
  • Bulgaria
  • Estonia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Latvia
  • Lithuania
  • Norway
  • Slovenia
  • Switzerland
  • Sweden
Operations as per usual, but expect slight delays up to 24 hours
  • Austria
  • Czech Republic
  • France
  • Spain
  • Portugal

 

Disruptions expected. Temporary suspension of service to select zip codes. Please contact our support specialists for more information. For a full list of restricted zip codes, please refer here.*
  • Italy
Significant service disruptions.
Temporary suspension of service to select zip codes. Please contact our support specialists for more information.
For a full list of restricted zip codes, please refer here.*

In addition, we have blocked orders from the following provinces: 

  • Alessandria
  • Turin
  • Bergamo
  • Milan
  • Brescia
  • Modena
  • Trentino
  • Vicenza
  • Lodi 
  • Padua 
  • United Kingdom
Operations as per usual, but deliveries will not be made to corporate addresses.

 

*This is a rapidly developing situation, and the list of restricted zip codes is subject to change. We are monitoring the situation and will provide updates should anything change. Please reach out to our support team if you require further assistance. 

Asia-Pacific

Destination Status Remarks
  • Indonesia
  • Singapore
  • Thailand
Business as usual
  • Australia
  • Malaysia
Expect delays in handling and processing
  • Philippines
No shipping until 14 April

 

Should you have any queries with regards to ordering or your existing order, do not hesitate to reach out to our support team for assistance.